FREQUENTLY ASKED QUESTIONS
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What is an escape room?
An Escape Room is a live-action game starring you and your friends, as you solve puzzles, complete challenges, and decipher clues to complete your objective.
What is the price per ticket?
A ticket costs $25 per person plus tax.
How long is each game?
Each game is 60 minutes long. You’ll be able to track your remaining time by the countdown timer in the room.
How can I find the dates and times available?
You can find all of the availability for our games on the “Book a Room” page.
Do I have to have a reservation to play?
No. We welcome walk-ins, but in order to guarantee your spot for your preferred room and time, we do recommend that you book in advance on the “Book A Room” page of this website.
How do I pay?
After you fill out the form on our booking page, you can enter your payment information via credit or debit card. Payment will not be accepted by check.
What is your cancellation/refund policy?
All bookings and games are non-refundable. Cancellations, no-shows, and late arrivals will not be reimbursed. To ensure a positive and fun gaming experience, please arrive 15 minutes prior to your time slot. We will make every effort to reschedule if a request is made in advance of your reservation date and time.
What happens if I arrive late?
The door to the room closes exactly at the time you signed up for. Please arrive 15 – 20 minutes early to make sure you are there before the door is closed. THERE ARE NO REFUNDS.
How many participants are in the game?
Our rooms fit 8-10 people in a game. You may be in a game with other people you do not know. The entire group is on the same team working together to escape. If you want a private experience, you can book an entire room, which will allow you to have up to 10 people. If you don’t book the entire room, there’s a chance that others may book the other available spots. But that’s okay; the potential of meeting and playing with new people is awesome and adds to the overall experience.
How old do you have to be?
We recommend our games for children age 8 and above. Guests ages 8-16 must be accompanied by a paying adult in the room (at least 1 adult for every 6 kids). Anyone under the age of 18 must fill out a liability release waiver signed by their parent/legal guardian upon arrival. A minimum of two adults must accompany and stay on site with groups of children (including birthday parties) under the age of 16.
Can I schedule a private room for just our group?
To reserve an entire session for your group, you need to purchase all 8 tickets for that game session. Please contact us if there are no session times available with 8 tickets and we will create a special session time for you.
Can I take pictures or videos in the rooms?
There is absolutely no photography or video recordings inside the rooms. A lot of time and effort has gone into the design and construction of our rooms, so we don’t want to spoil anything for players who haven’t gone yet.
Will I be able to use my cell phone?
Yes, as long as you do not take pictures or video. Also, all the knowledge you need will be contained in the room, so a Google search won’t help you escape! If you need to take a call or there is an emergency, you can step outside the room, but the timer will continue to run.
What do I need to bring with me?
There is no need to bring anything besides a parent or guardian if you’re under 16 years old. All other personal belongings can be in the room with you the entire game. You’ll be able to keep an eye on your purse, phone, keys, etc.
What happens if we can’t solve any of the puzzles?
During your game, you can ask for clues from the Game Master, so don’t panic if you get stuck!.